Firstly, our thoughts are with everyone who has been affected by the Coronavirus outbreak.
These are difficult, unprecedented times, and the information and guidelines we get from the UK Government is changing daily.
Our highest priority at Helec is your safety and that of all our customers and colleagues. We recognise that the HVAC industry has an important role to play; people still need space heating and hot water – perhaps it is even more important at this time!
Therefore, we have put the following measures in place to help protect and support you at this difficult time.
Sales support – All of our technical sales team are available by phone/email or video calling.
We are all still here to help and support you so we can all “hit the road running” when this blows over.
Technical support – Our Technical Support line is operating as usual and is here to help and support you as usual on 01934 862264 or firstname.lastname@example.org
Helec Service Support – Helec can still provide a good network of engineer support and are taking extra precautions to ensure our team of engineers are able to respond effectively.
Contact Laura on 0330 2232401 or email email@example.com
Production and supply – at present it is business as usual for our off-site construction build team with active projects. However, we are only as good as our suppliers and distributors, so should this escalate to a full lockdown, then prepare for inevitable delay
Finally, we would like to thank you for your loyalty. We can assure you we are doing everything we can to support you during this difficult time and are endeavouring to maintain ‘business as usual’ – even if it is a different kind of ‘usual’!